By Robert Vercellone – Staff Reporter

Now in its fifth year, Law’s student-run Help Desk includes eight juniors and seniors who fix Chromebooks and offer the Law community technology assistance.

Students troubleshoot broken screens, system errors, and connectivity problems. They work independently or in pairs while managing live help tickets.

“The Help Desk gives students hands-on technical training while keeping the school’s tech running throughout the day,” Library Media Specialist and Help Desk Supervisor Ms. Mundy. “They manage hundreds of devices and are scheduled during class or study hall, covering nearly every period for on-demand tech support.”

The program started with three students and has grown steadily.

“With hundreds of Chromebooks and classroom devices in use every day, the school relies on the Help Desk to keep things running,” said Ms. Mundy. “Students solve real-time issues while building practical skills they can use beyond the classroom.”

This year, the Help Desk covers every period except seventh period. Students and staff can access tech help almost any time during the day. The Help Desk is housed in the TLC, making it very convenient for students to access.

Freshman Joey Amaro went to the Help Desk when his Chromebook wasn’t working and said the services were great.

“When my chrome book wasn’t turning on, the Help Desk made sure I got a new Chromebook that worked,” Amaro said. “The service was quick.”

Mundy recruits Help Desk students through AP Computer Science classes and interviews. Applicants also need teacher recommendations to qualify. Technology teacher Ms. Corriveau also helps evaluate applicants during the selection process.

“I accept juniors and seniors who have an interest in computer science careers,” Mundy said. 

Students leave the program with a competitive edge in tech. Many land campus IT jobs as freshmen or qualify early for tech internships.

Junior Rithvik Muthyapu made sure to prepare to work at the Help Desk in advance.

“I made sure to take at least one AP Computer Science class and made sure I had a study hall open,” Muthyapu said.

Junior Abdulla Faial enjoys hands-on learning at the Help Desk the most.

“My favorite part about working in the Help Desk is learning about the hardware of the Chromebook,” Faial said.

Junior Hailey Stephen first learned about the Help Desk in 10th grade.

“When I entered my junior year, I filled out a form and joined,” Stephen said.

Help Desk students also assist the BIDS department with more advanced problems. This gives them real insight into professional tech systems and operations.

“They learn skills with me and with the BIDS department,” Mundy said. “It also helps me by taking Chromebook swaps off my plate.”

Help Desk is more than student tech support – t’s a stepping stone into the IT world. Students graduate with real-world skills, confidence, and a strong head start in tech careers.