By Ava Vercellone – Staff Reporter 

The Student Help Desk is back at Jonathan Law for its third year.

The Student Help Desk is a program where students can get technology support such as repairing and swapping out their Chromebooks. The Student Help Desk is located in the center of the TLC under the skylights. 

“I’m so proud of this program,” Library Media Specialist Ms. Mundy said. “It’s grown so much since I started it in the fall of 2021.” 

This year, 10 students are working at the help desk which is the most the program has ever had.  

“What made me decide to work at the student help desk was because I heard from years previous that it was fun,” senior Jayson Champ said. “And that it was a good opportunity to test your skills.“ 

There is always at least one student available working at the desk with the exception of Period 2. 

One of the more essential skills is problem-solving,” senior Jasper Chu said. “There could be many things wrong with the technology we’re working on, so being able to break down the problem and finding a proper solution is critical to being able to do this job properly.” 

At the end of each school year, Mundy asks Computer Science students who are interested to apply to join the help desk.

“The prerequisite skills were fairly simple,” senior Bradley Swift said. “Just having a positive attitude, and willingness to learn as the year passes.” 

So far this year, Help Desk students have helped fix desktops, fix internet in classrooms, set up sound systems, and install software at Jonathan Law High School 

“I would say the most common problems with Chromebooks are usually screen issues,” senior Shaun Johnson said. “I would say they are an easy fix, either looking at the cable for the screen or the actual screen itself, and then fixing whichever part is wrong.” 

Mundy and the IT department teach the students how to use some of the skills they need to know to work at the desk.

“I’m grateful to the staff, administration, and IT department,” Mundy said. “They have been so supportive and allowed the program to expand.”